Return & Refund Policy

Our Commitment to You

At The Kataria Foods, every order is packed with care to ensure it reaches you in perfect condition. Since we deal in food products, we follow a strict quality process at our end — and we want you to feel confident every time you shop with us.

Returns

Due to the nature of food and FMCG products, we do not accept returns once an order has been delivered. This policy exists to ensure the safety, hygiene, and quality of every product we send out to every customer.

We request all customers to carefully review their order before completing the purchase.

When Are You Eligible for a Refund or Replacement?

While we do not accept returns, we are fully committed to resolving genuine issues. You are eligible for a refund or free replacement in the following cases:

Damaged Product — The product arrived physically damaged or broken due to transit.
Tampered Packaging — The seal or packaging was visibly tampered with upon delivery.
Wrong Product Delivered — You received a product different from what you ordered.
Expired Product — The product delivered was past its expiry or best-before date.

How to Raise a Complaint

If you experience any of the above issues, please reach out to us within 48 hours of delivery with the following:

Your Order ID
A clear photo or video of the damaged / wrong / tampered product
A brief description of the issue

You can contact us at [your email] or reach out via our website contact page. Our team will review your request and respond within 2–3 business days.

Refund Process

Once your complaint is reviewed and approved:

Replacement — A fresh order will be dispatched to you at no additional cost.
Refund — If a replacement is not possible, a full refund will be initiated to your original payment method within 5–7 business days.