Privacy policy

Introduction

At The Kataria Foods, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. By using our website, you agree to the terms outlined in this policy.

Information We Collect

When you browse our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Delivery address and billing address

Transaction Information

Order details and purchase history
Payment method (we do not store full card details — all payments are processed securely via trusted payment gateways)

Technical Information

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and browsing behaviour

How We Use Your Information

The information we collect is used solely to provide you with the best possible shopping experience. Specifically, we use it to:

Process and fulfil your orders
Send order confirmations, invoices, and delivery updates
Respond to your queries and customer support requests
Improve our website, products, and overall user experience
Send you promotional offers, new product updates, and exclusive deals — only if you have opted in to receive them
Comply with legal and regulatory obligations

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website. You can choose to disable cookies through your browser settings at any time — however, this may affect certain features and functionality of our website.

Sharing of Information

We value your trust and do not sell, trade, or rent your personal information to any third parties. We may share your information only in the following limited circumstances:

Delivery Partners — To fulfil and ship your order, we share your name, address, and contact number with our logistics and courier partners.
Payment Gateways — To process your payment securely through trusted and certified payment platforms.
Legal Requirements — If required by law, regulation, or legal proceedings, we may disclose your information to the appropriate authorities.

All third parties we work with are obligated to handle your information securely and only for the specific purpose for which it was shared.

Data Storage & Security

Your personal data is stored securely and protected against unauthorised access, alteration, or disclosure. We use industry-standard security measures to safeguard your information at all times. However, please note that no method of transmission over the internet is 100% secure, and we encourage you to keep your account credentials confidential.

Your Rights

As a customer, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of your personal data, subject to legal obligations
Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

Third Party Links

Our website may contain links to third-party websites. Please note that once you navigate away from our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external websites you visit.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.